Last Updated: April 2026

Customer Satisfaction

At Weelti LLC, customer satisfaction is our priority. We offer a clear and transparent return and refund process to ensure a confident shopping experience.

30-Day Returns

You may return eligible items within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused and in original condition

• Be free from damage or wear

• Be returned with original packaging when applicable

• We do not charge restocking fees

Free Return Shipping

• We provide free return shipping on all approved returns

• Once your return request is approved, a prepaid return label will be provided

Non-Returnable Items

Returns may not be accepted for:

• Items damaged due to misuse, negligence, or improper handling

• Items missing components not caused by our error

We do not sell final-sale items. All products are eligible for return unless clearly stated otherwise on the product page.

Refund Process

• After your return is received and inspected, refunds will be issued to the original payment method

• Refunds are processed within 3 business days after approval

• Original shipping costs are refunded if the return is due to a defective or incorrect item

Exchanges

If you wish to exchange an item, please contact our customer support team. We will assist you with an exchange or help you place a new order.

Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery

• We will resolve the issue at no additional cost to you

How to Request a Return

• Contact us with your order number and a brief description of the issue

• Wait for approval and return instructions before shipping the item

Contact Information

📍 Address: 44 Cook Street, Denver Colorado 80206, United States

✆ Phone: +1 720 970 2703

✉ Email: support@weelti.shop